Maui Electric Company is urging customers to be on alert for a spike in scammers who are targeting utility customers and trying to take advantage of uncertainty after storm events. If someone calls and threatens immediate disconnection of electric service for failing to pay the utility bill, hang up and call the Maui Electric customer service number directly at 871-7777 or toll-free for Lāna‘i and Moloka‘i at 1-877-871-8461.
Maui Electric will never threaten customers with immediate disconnection or require payment in gift cards, pre-paid cards or bitcoin.
Customers should know:
- If you receive a call from someone or an automated recording from Maui Electric, Hawaiian Electric, or Hawaiʻi Electric Light demanding immediate payment over the phone or via prepaid debit cards or bitcoin, it’s a scam.
- If the caller says your account is delinquent and threatens to shut off your power immediately unless payment is made, it’s a scam.
Customers should simply hang up if they receive such a call, and then dial the customer service line that is printed on their monthly electric bills or listed on their company’s website. They should not call the number displayed on the caller ID, even if it says “MECO,” HECO” or “HELCO.”
The scammers appear to be calling customers at random. Scammers are becoming more persistent and aggressive, insisting that a bill is overdue even if the customer knows it’s been paid.
For more information, go to www.mauielectric.com/stopscams.