Queen Ka`ahumanu Center Announces Security Enhancements


Queen Ka`ahumanu Center officials on Monday announced added security measures amid raised concerns about safety at the shopping center following two assaults earlier this month.

The incidents including an alleged kidnapping and a robbery at gunpoint within one of the mall’s parking lots.

Officials say that within 24 hours of the incidents, video surveillance cameras were added to both the food court and south wing restroom hallways.

Added security personnel was also reportedly put in place and officials say Maui Police Department presence has also been requested. 

“QKC’s professionally trained security team patrols the interior and exterior of the center on foot and by car 24 hours a day, seven days a week,” QKC officials said in a media release. “Visible and vigilant throughout their patrols, the team works to deter crime by consistently observing and monitoring patrons and their activities, as well as providing preventive and safety guidance.”

QKC’s security team operates in service rather than enforcement, meaning they are unarmed and do not have the authority to make arrests. Officials ensure that the security team is trained to protect customers and tenants by enforcing QKC’s Code of Conduct, while relying on the Maui Police Department to provide armed officers when violators refuse to comply with the center’s conduct policies.

“Despite our consistent efforts, unforeseeable alleged assaults took place at the shopping center on January 3 and 9, 2019,” the media release says. “Both are being actively investigated by the Maui Police Department and QKC provides full cooperation.”

In response to claims that QKC management does not address loitering and/or disorderly conduct at the shopping center, QKC says its policy balances citizens’ rights with safety concerns.  

“As a privately-owned property that invites the public to visit for shopping, dining and entertainment, the center is empowered to establish our own regulations on patrons’ conduct as well as our security team’s response to inappropriate and unsafe activities occurring on the property. Our code of conduct, which prohibits loitering, disruptive or threatening behavior is enforced by our security team in a courteous, positive and professional manner.  QKC has zero tolerance policy.  If violators do not comply, they may be arrested by Maui Police Department officers and prosecuted for criminal trespass.”

In response to concerns about the bus transit hub located on the Wailuku side of the shopping center, QKC says it notified the Maui County Department of Transportation on October 5, 2017 that their lease ending on January 31, 2020 would not be extended.

QKC officials say that the malls infrastructure does not accommodate the significant increase in bus rider growth over the last 14 years.

In January 2018, the County of Maui Mayor’s office announced they had found an ideal location and were working on funding. QKC management offers support to ensure a seamless transition to the new bus transit hub location.



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