Governor Introduces New DLIR Head Who Details New Call Center

At today’s news briefing Gov. Ige introduced Anne E. Perreira-Eustaquio as the new director of DLIR. She said, “I’m glad to be in this new role, to talk about how CARES Act funding is being put to good use, and to highlight some of our progress.”

  • 96% of initial unemployment claims have been successfully filed online 
  • New 200-person call center has trained operators to answer all types of claimant questions 
  • All current local and statewide unemployment phone numbers will automatically route to the call center 

She also said the call center will put claimants in contact with a live person who can assist with a claim, resolve issues, answer questions about pandemic unemployment assistance (PUA), and process applications and payments more quickly. 

Unemployment Insurance Call Center numbers are:




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